Telehealth
Choose what works for you!
Through audio and video over the internet, you can meet with me on-the-go from your desktop, laptop, tablet, or mobile device (iOS or Android) – it’s your choice!
Telehealth allows us to connect anywhere with secure and convenient appointments that save you time and hassle.
There’s no need to deal with traffic when you can schedule and attend your appointments directly from a laptop or mobile device.
For our Telehealth session I will send you a link from my software. Below is additional information about what to expect from the process.
What equipment do I need?
To participate in Telehealth appointments from your home, you will need one of the following devices:
1. Desktop computer with a webcam, speakers, a 2.5 GHz processor, and 4 GB of RAM OR
2. Laptop computer with built-in webcam and speakers, a 2.5 GHz processor, and 4 GB of RAM OR
3. Tablet device with built-in webcam and speakers, OR
4. Smartphone with at least iOS 10 or Android 6.0
5. You will also need an internet connection that is at least 10mbps. For optimal results, a reliable, high-speed internet connection with a bandwidth of at least 10 mbps will minimize connection issues and provide the best quality.
The day of the call
How to join on a desktop or laptop computer
If you plan to use a desktop or laptop, there is nothing to download prior to your appointment. Here are the steps to join:
1. Click the unique link embedded in the reminder. (Note: You may have to copy and paste the link into your web browser.) Your video call screen will now open in a new tab.
3. If I have already joined the call, you will see my face on the screen. If I have not, you will see yourself, as shown below.
4. You will also see the Welcome prompt. Click Play test sound to test the your camera and microphone settings.
5. When you are ready, click Join Video Call. This will take you straight into the video call.
Note: There may be a slight delay for me to join the appointment if I am finishing with a previous appointment. Please be patient, and I will join momentarily.
Tips for success
- I recommend joining the video appointment a few minutes early to test your settings.
- If you need to cancel or have questions about the appointment, please contact me.
FAQs
What should I do if I didn’t get the reminder with the link?
Contact me if you did not get the link so I can send it to you via email or secure messaging.
What can I do to do improve the quality of the connection?
If you live in an area with slow internet, this can really affect the speed of your connection. Here are some basic steps that can improve the overall quality:
- Use wired Ethernet instead of wifi whenever possible. Wifi will work, but you may experience a lag and interference, which can make your video and audio choppy. If you experience a lag or interference while using Wifi, we recommend moving closer to your router. However, wired internet will give you a much smoother, more consistent experience.
- Test your internet connection speed. Google provides an easy way to test your internet connection directly from the google homepage. Simply search: internet speed test. Click the blue but ton that says Run Speed Test. If it is under 10mbps and you’re using wifi, try using a wired internet connection or restarting your router.
- Close other programs. If you have several programs running in the background, closing them will almost certainly improve the quality. Also, make sure you’re not downloading any large files.
If you are unable to connect, please contact me as soon as possible to see if I can help you troubleshoot.
How should I prepare my space for a Telehealth appointment?
- Identify a suitable room that is quiet, private, and free of distractions.
- To keep background noise to a minimum, make sure to close any doors, shut windows, turn off the television, and keep loud pets in another room if possible. Consider hanging a “Do Not Disturb” sign on the door to avoid interruptions.
Is Telehealth private?
Just like a face-to-face appointment, your Telehealth visit will be considered relatively private and confidential. *Please note that technology in our modern age is hackable and security is never guaranteed when we are using digital means to meet. I do use secure connections and software to do my part in securing and maintaining confidentiality, and yet the risk of confidentiality being breeched remains.
Will the appointments be recorded?
None of our appointments will ever be recorded or stored.